About the role
We are seeking a dependable, organized, and compassionate Care Coordinator/Scheduler to join our team. The Care Coordinator/Scheduler is responsible for coordinating client services, maintaining caregiver schedules, supporting the hiring and onboarding process, and helping ensure continuity of quality care.
This position serves as a key point of communication between clients, caregivers, families, case managers, county staff, and agency leadership. The ideal candidate is highly organized, communicates professionally, works well in a fast-paced environment, and is comfortable managing multiple priorities.
What you'll do
- Coordinate client and caregiver schedules
- Match caregivers with clients based on needs and availability
- Help fill open shifts and coordinate coverage
- Assist with caregiver hiring, onboarding, and training
- Communicate with clients, families, caregivers, case managers, and county staff
- Handle calls, emails, and daily scheduling needs
- Maintain accurate records and required documentation
- Participate in staffing and team meetings
- Provide on-call support as needed
What they're looking for
- 1+ year of customer service experience
- Healthcare experience preferred
- Hmong & English bilingual preferred/required
- Strong communication and organizational skills
- Ability to multitask and work in a fast-paced environment
- Basic computer skills (Microsoft Word & Excel)
- Reliable, responsive, and compassionate
- Able to maintain confidentiality and professionalism
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Useful context
3 current Minnesota openings at ILC ServicesAcross 2 listed Minnesota locations in HireMN.
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About ILC Services
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