About the role
Responsible for leading NetSuite implementation projects, providing ongoing client support, and delivering business-focused NetSuite solutions. This role works closely with clients to analyze requirements, design solutions, configure NetSuite, and optimize business processes. The ideal candidate has strong functional NetSuite expertise, excellent communication skills, implementation experience, and a consultative approach to solving client challenges.
What you'll do
1. Project Management
Lead project planning and execution
Conduct client and internal meetings
Coordinate communications and manage resources
Maintain accurate project updates and documentation
Ensure all time is captured and posted correctly
Deliver projects on time and within budget
Perform post-project reviews
Ensure team is available and, if necessary, on site during go live
Prepare issue lists
Communicate implementation to support transition processes clearly
2. Client Support
Respond promptly to client requests
Provide immediate solutions when possible or create support tickets (for efforts exceeding 15 minutes)
Confirm requirements
Prepare time-based or formal quotes as needed
Accurately track and enter time
Provide consistent status updates
Document solutions thoroughly
Follow up to ensure resolution and client satisfaction
Identify additional client needs
3. Solution Design & Configuration
Design and configure NetSuite solutions to meet client business requirements
Configure workflows, dashboards, saved searches, reports, and system preferences
Test and validate new functionality and enhancements
Demonstrate completed solutions to clients
Track time accurately
Follow up to ensure resolution and client satisfaction
Review actual vs. estimated time
Share new skills, tools, and solutions with the team
Participate in peer reviews
Contribute reusable solutions to internal libraries
Implement fixes and enhancements as required
Identify automation opportunities and recommend system enhancements
4. Optimization & Continuous Improvement
Prioritize and manage issue lists
Identify process automation opportunities
Identify future projects
Identify relevant courses and learning opportunities
Maintain NetSuite certifications
What they're looking for
Required Experience & Skills:
3+ years of hands-on NetSuite experience required
Strong understanding of NetSuite ERP functionality and business processes
Experience leading discovery sessions, requirements gathering, and business process reviews with clients
Experience participating in or leading NetSuite implementations
Strong project management, organizational, and communication skills
Experience supporting clients through post-go-live stabilization and optimization
Experience with Saved Searches, Dashboards, Workflows, reporting, and system configuration
Desired Experience & Skills:
Experience working for a NetSuite Solution Provider, Alliance Partner, or consulting firm strongly preferred
NetSuite certifications
Knowledge of NetSuite accounting and financial functionality
Accounting, finance, operations, supply chain, or manufacturing industry experience
Experience leading NetSuite implementations from discovery through go-live
Experience conducting product demonstrations for prospective clients
JavaScript and/or SuiteScript experience
Benefits
401(k)
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance
Employer
About Zastro, LLC
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