About the role
In this role, you will contact B2B customers with past-due accounts to discuss their balances, gather and document information related to payments, and help customers set up manageable payment plans. No prior A/R experience is required—we provide full, paid training! We are looking for individuals who are motivated and customer-focused. This is a great starting position for individuals with strong communication and problem-solving skills.
What you'll do
- Contact customers with past-due accounts by phone and email to facilitate payments and secure commitments
- Ensure timely payments and follow up with customers as needed
- Negotiate reasonable payment plans with customers
- Document all customer communication activities accurately in Sage CRM
- Analyze customer financial information in Sage 300
- Monitor and update customer accounts as needed
- Work closely with Credit and Sales team to resolve customer issues
- Maintain a high level of professionalism and customer service at all times
- Bring a positive attitude and eagerness to learn
What they're looking for
- High School Diploma or equivalent
- Strong verbal and written communication skills
- Excellent customer service skills
- Strong attention to detail and organizational skills
- Proficient in computer applications, such as Microsoft Office
- Able to work both independently and as part of a team, meeting long and short-term collection goals
- Ability to handle multiple tasks simultaneously
Benefits
- Full-time hours: Monday through Friday
- No evening, weekend, or holiday work required
- 401K with match, medical (HSA) with match, dental & vision insurance
- Starting hourly + bonuses, with future opportunity to advance to salaried role based on performance.
Employer
About Abrasives of St. Paul
For over 40 years, Abrasives of St. Paul has been distributing high quality sandpaper and abrasive products nationally. Currently, with five divisions, we serve the needs of thousands of customers monthly. Abrasives of St. Paul is the parent company of five successful divisions. Abrasives of Saint Paul was founded in 1979, with an original sales staff of only a few people. Since then, we have grown to an impressive level of over 50 full time salespeople. Featuring Norton brand products, Abrasives of Saint Paul offers a full line of sandpapers and abrasive accessories, as well as a complete line of safety products for use in applications from simple woodwork to heavier industrial applications. If it sands, cuts, or grinds, Abrasives of Saint Paul has you covered.
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