About the role
As a Customer Service Representative (Self Storage), you'll combine customer service, sales, and property operations to help customers find the right storage solutions while ensuring our facility remains safe, clean, and welcoming.
What you'll do
Assist customers in person, by phone, and online.
Convert leads into rentals through consultative selling and relationship building.
Complete rental agreements, payments, and customer documentation accurately.
Support collections, delinquency management, and auction processes.
Conduct property inspections and maintain unit inventory.
Ensure the facility meets cleanliness, safety, security, and brand standards.
Process payments and complete daily business reconciliation.
Support maintenance and property improvement initiatives.
Safely lift, carry, and transport materials, equipment, and other items weighing up to 50 lbs on an occasional basis.
What they're looking for
High school diploma or equivalent.
Experience in customer service, sales, retail, hospitality, or property management is an asset.
Strong communication and organizational skills.
Comfortable working independently and managing multiple priorities.
As part of our hiring process, a background check is required.
Basic computer skills, including Microsoft Office.
Benefits
Competitive hourly pay & paid time off.
Performance-based bonus program.
Full-time daytime schedule with no late nights, early mornings, or Sundays.
Comprehensive health, dental, vision, and life insurance benefits.
Retirement savings/401(k) matching program.
Employee Assistance Program, employee discounts and referral program.
Career growth opportunities in a rapidly expanding organization.
Safety-first, team-oriented culture.
Employer screening questions
- -Do you have a valid Driver's License ?
- -Do you have a reliable vehicle?
- -Are you comfortable with completing light maintenance duties related to the overall cleanliness and functionality of the site? Examples being, grounds maintenance, cutting locks, cleaning out units, moving boxes, ect.
- -This position requires regular movement throughout the facility and occasional lifting and carrying of items weighing up to 50 lbs. Are you able to perform these essential job duties?
- -This role requires regular indoor office work, outdoor facility inspections, and frequent movement throughout the property. Are you able to perform these essential job duties ?
- As part of our hiring process, a background check is required. Would you be able to successfully complete and pass a background check?
Employer
About Mini Mall Storage
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