Customer Care Representative, Dealer Premier Services

WHO WE ARE At Cabinetworks Group, our shared purpose is to bring the kitchen to life. We design and manufacture the most comprehensive choice of kitchen cabinets in the country across our brands that include iconic leaders like KraftMaid®, Medallion® and Merillat®. We are America’s largest privately held cabinetmaker, a best-in-class team of over 6,000 team members across 20 locations, including 15 manufacturing facilities. WHAT YOU WILL DO We are seeking a dedicated and customer-focused Customer Service Representative (B2B Support) to join our team. In this role, you will provide exceptional support to our business clients, addressing inquiries, resolving issues, and ensuring a seamless customer experience. The ideal candidate has experience in B2B customer service, excellent problem-solving skills, and the ability to build strong client relationships. The wage for this position is $25.00 to $28.00 per hour. PRINCIPAL FUNCTIONAL

• Serve as a point of customer service contact for B2B clients via phone, email, and chat
• Handle inquiries related to orders, issue resolution, product/service inquiries
• Troubleshoot and resolve client concerns in a timely and professional manner
• Collaborate with internal teams, including sales, operations, and technical support, to ensure customer satisfaction
• Maintain detailed records of client interactions in the CRM system
• Identify opportunities to enhance client experience and improve service processes
• Provide product and service education to clients as needed
• Assist in onboarding new business clients and ensuring a smooth transition
• Monitor key account activity and proactively address potential issues.
• Adhere to company policies, procedures, and quality standards
• Lead virtual meetings cross functionally, along with customers
• Develop Strong understanding of Dealer Channel products, services and processes ESSENTIAL

AND SKILLS:

• Proven experience in B2B customer service environment within the cabinet industry
• Strong communication and interpersonal skills
• Ability to manage multiple tasks and prioritize effectively
• Ability to manage and de-escalate customer concerns
• Proficiency in CRM software and Microsoft Office Suite
• Problem-solving mindset with a customer-first approach
• Ability to work independently and in a team-oriented environment
• Familiarity with the industry and products/services offerings