Clinic Nurse Manager

Company Description You’re part of something bigger at HealthPartners. We are an award-winning integrated health care system comprised of several organizations. Our organization includes a team of 21,000 people dedicated to making a difference for our members, patients and the community. Whether you want to work in direct patient care, or support those who do, you will find a vast variety of job opportunities. Here, your contributions help to improve lives and impact health care for the better. If you want to make a difference, we want you on our team. Job Description Join our growing organization on our exciting mission to improve health and wellbeing! At HealthPartners, you will find a culture of excellence, compassion, integrity and most importantly, partnership. By working together in the spirit of partnership, we will improve health, create exceptional experiences for those we serve and make care and coverage more affordable. Picture yourself at HealthPartners and imagine the future successes we could achieve together! We have an exciting full time position for a Clinic Nurse Manager (RN) at our Maplewood HealthPartners Clinic. This leader will provide overall direction and management of care delivery and support operations in partnership with the Chief of Professional Services and department leaders. They are responsible for ensuring clinic staff provides high quality, accessible, cost effective and patient focused services. They collaborate with physicians and other health care providers to establish, implement and maintain patient care and quality service standards to meet members’ and patients’ expectations. They will also partner with the Physician Leader (COPS), Regional Clinic Director and the leadership team at the site to identify clinic priorities and initiatives in support of the mission and goals of HealthPartners. Schedule Monday through Friday, general business hours Responsibilities People

• Manages day to day operations of clinic including resolution of human resource, labor relations, employee safety and risk management issues; plans, directs and manages the staff at clinical site
• Evaluates performance and provides feedback for direct reports
• Establishes and maintains a culture of accountability.
• Develops and maintains community relationships
• Serves the community through involvement in and support of community activities
• Responsible for recruitment and retention, management, development and training of supervisory staff and employees directly or in collaboration with service line supervisors
• Partners with HR, Nursing leadership and physicians to support learning CEUs, webinars and other learning opportunities for leaders and front line staff
• Works with staff physicians, lead physicians and department heads to assure the operations of the clinic maximize physician time and create an environment staff and physicians enjoy
• Partners broadly with key leaders in other departments including Marketing, Patient Accounting, Facilities and Member Services, CareLine, Appointment Center, Lab, Radiology, Pharmacy, Coding Services
• Builds a culture of collaboration and trust throughout the clinic that drives employee satisfaction through initiatives such as Healthy Workplace Health
• Monitors and assesses for quality improvement processes including Care Model Process
• Uses data for decision-making and participates in the development of data collection systems required to administer clinic operations.
• Plan and implement key HPMG goals and objectives including, but not limited to, implementation of best practice, quality improvement initiatives and execution of prepared practice teams.
• Ensures effective and consistent implementation of projects and initiatives
• Ensures the improvement of health and quality measures, i.e., optimal diabetes care
• Leads local improvement efforts to improve systems and patient care results Experience
• Builds a culture of collaboration and trust that drives improved staff satisfaction and drives toward 10th percentile results in our patient experience measure.
• Manages patient satisfaction and employee involvement
• Ensures consistency in customer service in all areas
• Manages outcomes for any complaints or concerns with members and patients; using prescribed methods of service recovery; provides follow up after resolution Stewardship
• Uses data to guide and direct clinic operations
• Plans, develops and monitors the budget for their area of responsibility
• Monitors financial performance, identifies and implements strategies to reduce costs and improve quality of care/service
• Prepares and administers emergency response plans
• Responsible for all facility management including upkeep and remodeling and offers suggestions for prioritization when appropriate to Facilities Services
• Actively works to meet group practice building goals Leadership
• In everything you do, think “partner”
• Be a great coach
• Involve and engage your team members
• Care about your team members as people
• Be clear about results and stay focused on them
• Make healthy, productive communication a priority
• Help guide team members careers
• Have courage, do the right thing Perform other duties as assigned. Qualifications Required

• Minimum 5 years of clinic or health care setting supervisory experience
• If functioning as an RN leader: - current RN licensure in Minnesota - current RN licensure in Wisconsin within two months of hire
• Demonstrated skills in budget forecasting, development and monitoring
• Previous experience in team building, multi-disciplinary collaboration and mentorship
• Ability to use information and data to drive change and improvement
• Demonstrated record in customer service and building provider relationships
• Ability to motivate, involve and engage highly diverse constituent groups
• Understanding of reimbursement and regulatory practices
• Demonstrated problem solving, organizational, project management and critical thinking skills
• Strong written and oral communication skills and the ability to collaborate well cross-functionally
• Understanding of operations within a unionized workplace
• Ability to lead, motivate and mentor employees and leaders
• Proficiency in Microsoft Office products including: Word, Excel and PowerPoint

• Four-year college degree; BS or BA in a health related field preferred Additional Information For more information and to apply go to www.healthpartners.com/careers and search for job ID #39302.

People • Manages day to day operations of clinic including resolution of human resource, labor relations, employee safety and risk management issues; plans, directs and manages the staff at clinical site • Evaluates performance and provides feedback for direct reports • Establishes and maintains a culture of accountability. • Develops and maintains community relationships • Serves the community through involvement in and support of community activities • Responsible for recruitment and retention, management, development and training of supervisory staff and employees directly or in collaboration with service line supervisors • Partners with HR, Nursing leadership and physicians to support learning CEUs, webinars and other learning opportunities for leaders and front line staff • Works with staff physicians, lead physicians and department heads to assure the operations of the clinic maximize physician time and create an environment staff and physicians enjoy • Partners broadly with key leaders in other departments including Marketing, Patient Accounting, Facilities and Member Services, CareLine, Appointment Center, Lab, Radiology, Pharmacy, Coding Services • Builds a culture of collaboration and trust throughout the clinic that drives employee satisfaction through initiatives such as Healthy Workplace Health • Monitors and assesses for quality improvement processes including Care Model Process • Uses data for decision-making and participates in the development of data collection systems required to administer clinic operations. • Plan and implement key HPMG goals and objectives including, but not limited to, implementation of best practice, quality improvement initiatives and execution of prepared practice teams. • Ensures effective and consistent implementation of projects and initiatives • Ensures the improvement of health and quality measures, i.e., optimal diabetes care • Leads local improvement efforts to improve systems and patient care results Experience • Builds a culture of collaboration and trust that drives improved staff satisfaction and drives toward 10th percentile results in our patient experience measure. • Manages patient satisfaction and employee involvement • Ensures consistency in customer service in all areas • Manages outcomes for any complaints or concerns with members and patients; using prescribed methods of service recovery; provides follow up after resolution Stewardship • Uses data to guide and direct clinic operations • Plans, develops and monitors the budget for their area of responsibility • Monitors financial performance, identifies and implements strategies to reduce costs and improve quality of care/service • Prepares and administers emergency response plans • Responsible for all facility management including upkeep and remodeling and offers suggestions for prioritization when appropriate to Facilities Services • Actively works to meet group practice building goals Leadership • In everything you do, think “partner” • Be a great coach • Involve and engage your team members • Care about your team members as people • Be clear about results and stay focused on them • Make healthy, productive communication a priority • Help guide team members careers • Have courage, do the right thing Perform other duties as assigned.